I'm a UX researcher, designer, and strategist with nearly 10 years of experience helping organizations make sense of complexity and translate deep insights into intuitive, scalable enterprise services.
Senior UX Researcher | Jun 2020 - Mar 2025 | Remote
Influenced product strategy for government systems by presenting decks, writing reports, designing service blueprints and journey maps, visualizing quantitative data, and creating illustrations to tell compelling stories.
Applied a wide range of empirical research methods including card sorts, surveys, live observations, contextual inquiries, A/B tests, concept testing, tree tests, and first-click tests to evaluate B2B SaaS products.
Facilitated virtual and in-person workshops to drive consensus alignment and strategic planning among cross-functional teams, including product managers, engineers, designers, and senior stakeholders.
Scaled a 3-person research team across a 90-person agile development organization by creating reusable templates, standardizing processes, and developing self-guided training for non-researchers to conduct research.
Established a research-to-product feedback pipeline using Jira that automatically distributed insights from a central repository to six product teams via dynamic dashboards and user personas.
Mentored and trained a UX team of 6 designers and researchers, overseeing research plans, deliverables, and prototypes.
Recognized at the company’s inaugural awards event for exceptional client partnership and for influencing decision-making in bureaucratic environments through strategic stakeholder engagement.
UX Consultant| Oct 2020 - Feb 2023 | Remote
Designed the UX and high-fidelity mockups for a B2B SaaS product focusing on assisting inexperienced parents navigate state and federal parental leave policies and maximize their paid time off.
Developed interactive prototypes to assess product–market fit through moderated usability tests, focus groups, and pop-up field testing.
UX Research Analyst| Jan 2018 - Jun 2020 | Washington, DC
Led company initiatives to expand corporate experience in human-centered design on a $15M federal contract, contributing to multiple successful bids.
Conducted 50+ user research activities, including interviews, usability tests, card sorts, and co-design workshops.
Led the redesign of a federal data collection system during the transition from Salesforce Classic to Lightning, ensuring WCAG compliance.
Conducted quantitative data analysis using Google Analytics to develop an information architecture framework for a knowledge management system.
Pathways Intern| Sep 2017 - Dec 2017 | College Park, MD
Partnered with policy SMEs to produce educational training materials for program stakeholders to help consumers navigate complex insurance enrollment scenarios.
Implemented a dynamic Tableau dashboard that tracked KPIs overtime for federal Navigator program funding.
Research Assistant| Nov 2016 - Dec 2017 | College Park, MD
Conducted a nationwide environmental scan of family planning legislation, tracking policy development and outcomes across all 50 states and the federal government.
Audited healthcare professional development trainings and reported on behavioral observations and participant engagement.
Implemented survey instruments to track the affectiveness of provider professional development trainings against public health impact.
University of Maryland
Scrum Alliance
June 2024
Springboard
Apr 2020
Service Design in Government
Mar 2024
UXPA International Conference
Jun 2022
National Health Policy Conference
Feb 2020
Survey Design · Contextual Interviews · Market Research · Evaluation · Usability Testing · Tree Testing · Research Ops
UI Mockups · Lo-Fidelity UI Mockups · Wireframe Design · Slide Deck Design · Illustration · Storyboarding · Data Visualization · Figma · inDesign · Photoshop
Jobs-to-be-Done Statements · User Personas · Journey Mapping · Service Blueprints · Workshop Design & Facilitation · Prototype Development · Rapid Iterations · Power Mapping
Team/Practice Management · Stakeholder Engagement · Strategic Planning · SOP Development · Schedule Planning · Change Management · Technical Assistance & Training