Fan Huang
UX Strategist | Service Designer | Researcher
I demystify complex ecosystems and translate them into intuitive, scalable enterprise digital services.
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My Toolkit
Whether I’m collaborating cross-functionally or working solo, I bring a toolkit proven to deliver outcomes, align teams, and influence business strategy.
Research
Survey Design
Contextual User Interviews
Market Research
Heuristic Evaluations
Usability Testing
Tree Testing
SQL Programming
Visual Design
User Interface Mockups
Wireframe Design
Interactive Prototypes
Slidedeck Presentations
Illustration
Storyboarding
Data Visualization
Service Design
Jobs-to-be-Done Statements
User Personas
Journey Mapping
Service Blueprints
Workshop Design/Facilitation
Conceptual Modeling
Rapid Iterations
Management & Strategy
Certified Scrum Master®
Research Ops
Stakeholder Engagement
SOP Development
SWOT Analysis
Change Management
Technical Training
Project Highlights
With nearly a decade of UX experience, here are just a few of the many projects I've led and contributed to.
Public Speaking
I love sharing ideas—whether it's speaking at conferences or leading hands-on workshops at professional retreats.
Break down silos and scale impact with research operations
Service Design in Government, 2024
Scalable human-centered design starts with Research Ops
UX Professional Assocation, 2022
Using Human Centered Design to Implement National and State-level Policy Changes
AcademyHealth Annual Research Meeting, 2020Testimonials
“I'm especially impressed with how [Fan] presented his findings. The document and presentation were very clear, and very dense with crucial nuggets of information. We'll be referring back to his research a lot! I have a UX research background myself, too, and I'll definitely be taking notes on how to emulate his presentation of findings.”
Casey Watts
Founder of Happy and Effective Consulting
“Fan asked great questions and paid attention to details. He was thorough, organized, and productive. He was able to quickly understand the rather complex use cases and start building the wireframes. The deliverables were on time and of high quality. I believe Fan would be a great asset to any UX team”
Rick Zhuang
CTO of Firework & Founder of Alibaba’s Content Commerce
“Fan was able to imagine the whole product from the concepts and user persona that we described to him. He was also conscious of the needs of startups to be nimble, adapt to ambiguity and lots of changes…I really enjoyed working with Fan and highly recommend him for all UX design needs!”
Chengchen Li
Founder & CEO of Penguin BenefitsGoogle Sites
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